This website sets no cookies and counts nothing about you unless you agree to it first. If you do agree, Google Analytics counts anonymous page views and sets a cookie to do it; if you decline, or simply ignore the question, nothing is loaded and nothing is set. Nothing else is recorded about you unless you type it into the enquiry form or book a call. What you do send reaches our own server, is stored in Johannesburg, and is passed to the few services we run the business on, so that Kamau sees it and replies to you himself. Some of those services keep data outside South Africa; the list below says where. We do not add you to a mailing list, we do not buy or sell contact lists, and you can have everything you sent deleted by asking. The copy on our own server deletes itself 30 days after we have dealt with it; the copy in our customer records stays until you ask, because we have not built automatic deletion for it and would rather say that than imply a retention policy we do not run.
Who is responsible
Intric Solves (Pty) Ltd, Johannesburg, South Africa. Under the Protection of Personal Information Act, the responsible party is the company and the Information Officer is Kamau Ndung'u, who is also the person who will read your enquiry and answer it. There is no queue and no shared inbox behind that address.
For anything on this page, including a request to see or delete what we hold, write to privacy@intricsolves.com.
What the enquiry form collects
Two fields are required, because without them we cannot reply: your name and your email address. Everything else is optional and is there only because it makes the first call more useful: your company, your phone number, which kind of work you are asking about, and whatever you type in the message box.
The form also records three things you did not type, and it is worth being exact about them, because "we collect some technical data" is the sentence that usually hides tracking. It records which page you sent it from, the address of the site you arrived from, if you came by a link, and the tag on the link you clicked, if it had one. That is so we can tell whether people find us through a search, a post, or someone recommending us.
The address of the site you arrived from has its query string removed in your own browser, before anything is sent. That matters: if you reached us from a search, the words you searched for are in that query string, and they are yours. They never leave your machine. What we receive is the name of the site, not what you asked it.
Supplying any of it is voluntary. The only consequence of leaving the optional fields empty is that we know less before we speak to you. The consequence of leaving the required fields empty is that the form will not send, because we would have no way of answering.
We use it for one purpose: to respond to your enquiry and to have the conversation you asked for. We do not profile you, and nothing about the form feeds an advertising system.
Where it actually goes
This is the part most privacy pages skip, so here is the whole path.
- The form posts to our own server, not to a form service. It is received in the European Union, checked, and stored in Johannesburg; nothing is kept where it was received. The copy in Johannesburg is there so that nothing is lost if a later step is down, and it is deleted automatically 30 days after we have dealt with it.
- It is recorded in our customer records: your name, email address, company and phone number, and a note holding what you asked about, your message, and the page and link you came from. The service we keep those records in stores them outside South Africa.
- Kamau is notified through our team messaging service with your name, your company, what you asked about and the start of your message. That service stores it in the United States.
- If either of those steps fails, the enquiry is emailed to Kamau instead, so that a fault never costs you an answer. Our email provider keeps what it sends in the United States. This happens only when something has gone wrong.
- If your browser cannot reach our server, the page opens your own email client with the message already filled in, so a fault on our side never costs you the enquiry. It then arrives as an ordinary email and your own mail provider handles it, exactly as if you had written to us directly.
- We do not send an automatic acknowledgement. The first thing you receive is a reply from Kamau, within one business day.
- If you book a call instead, that booking lives in Google Calendar on our Google Workspace account, under Google's terms as our processor. We see your name, your email address and anything you write in the booking form.
Each of these services acts only on our instructions, under a written agreement that requires it to protect what it holds. We do not list every provider by name on a public page; if you want to know which services hold your information, ask us and we will tell you.
No third party is placed between you and us for the purpose of watching you. Beyond the page-view counting described at the top of this page — which does not happen at all unless you agree to it — there is no advertising pixel, no session recorder, no heatmap, and nothing that follows you to another website.
How long we keep it
The copy on our own server in Johannesburg is deleted automatically 30 days after we have dealt with it. The record in our customer records and the notification to Kamau stay until you ask us to delete them: we have not built automatic deletion for those, so an enquiry you send today will still be in our customer records next year unless you or we remove it. That is a real gap rather than a policy, and naming it here is more useful to you than a retention schedule we do not actually enforce. If you want yours removed, say so and it will be, and we will confirm when it is done.
Marketing, and what we will not do
Sending us an enquiry does not put you on a list. We will reply to you, and if the conversation ends there, that is where it ends.
If we ever email you and you would rather we did not, reply and say so, or opt out at intricsolves.com/unsubscribe. Opting out takes effect immediately, and it lasts until you tell us otherwise. We do not buy or sell contact lists.
When you opt out we keep a record that you did, so that we never contact you again. That record is the one thing we keep precisely in order to honour it. We have written up what the South African rules on direct marketing say, including the parts practitioners still disagree about, in our note on the 2026 opt-out registry.
Your rights
Under POPIA you may ask us to show you what personal information we hold about you, correct it if it is wrong, delete it, or object to us using it for direct marketing. You do not need a form or a reason. Write to privacy@intricsolves.com and we will act on it and tell you what we did.
If you are not satisfied with how we handle it, you can complain to the Information Regulator of South Africa:
- inforegulator.org.za
- enquiries@inforegulator.org.za
- 010 023 5200, or toll free 0800 017 160
- Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
If you become a client
A client engagement involves more than an enquiry, and it is agreed in writing rather than on a web page. In outline: we sign a non-disclosure agreement before any of your data moves; where your project data is held is agreed per engagement and written into the contract, and by default that is alongside the systems that run the software we build, outside South Africa, or in South Africa where you need it; and the systems we use to run our own business, such as our accounting and customer records, are ordinary commercial services that operate outside South Africa.
POPIA section 72 governs sending personal information across borders. We will set out, per engagement, exactly which systems touch your data and on what basis, and we will do that in the contract rather than by asking you to accept a general statement here. If you want that detail before you engage us, ask on the first call. It is a reasonable question and we would rather answer it early.
Updated 29 September 2026. Enquiries are now stored on our own server in Johannesburg and deleted from it after 30 days, the list of where an enquiry goes is complete, and opting out has its own page.
Published 9 August 2026. First version, written when the website began accepting enquiries directly.
Still want to talk to us
Nothing above requires a decision from you. If you have a process that eats a week every month, the first conversation costs you an email address and twenty minutes of attention.
SEND US THE PROBLEM