Legal
Privacy Policy
Your privacy matters to us. Learn how Intric Solves collects, uses, and protects your personal information.
Last Updated: March 13, 2026
Effective Date: March 13, 2026
Intric Solves ("Intric," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at intricsolves.com, use our products (including Clarence AI and Kamunic8), or engage with our services (including AI Consulting, Process Automation, Custom Software Development, Data Analytics, Client Acquisition, Talent Acquisition, and Data Acquisition services).
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
1.1 Information You Provide Directly
When you interact with our website and services, you may voluntarily provide us with personal information, including:
•Contact Form Submissions: Full name, email address, company name, phone number, service interest selection, and message content submitted through our Contact page.•Account Information: If you register for any of our products (such as Clarence AI or Kamunic8), we collect your name, email address, company details, and login credentials.•Service Inquiries: When you request a demo, consultation, or pricing information for our services (Client Acquisition Engine, Talent Acquisition Engine, Data Analytics Engine, or Data Acquisition Engine), we collect the details you provide in your inquiry.•Communications: Any information you provide when you email us at info@intricsolves.com or support@intricsolves.com, or contact us by phone.
•Contact Form Submissions: Full name, email address, company name, phone number, service interest selection, and message content submitted through our Contact page.•Account Information: If you register for any of our products (such as Clarence AI or Kamunic8), we collect your name, email address, company details, and login credentials.•Service Inquiries: When you request a demo, consultation, or pricing information for our services (Client Acquisition Engine, Talent Acquisition Engine, Data Analytics Engine, or Data Acquisition Engine), we collect the details you provide in your inquiry.•Communications: Any information you provide when you email us at info@intricsolves.com or support@intricsolves.com, or contact us by phone.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
•Device Information: Browser type and version, operating system, device type, and screen resolution.•Usage Data: Pages visited, time spent on each page, click patterns, scroll depth, and navigation paths through our website.•Network Information: IP address, approximate geographic location (city/country level), internet service provider, and referring website URL.•Performance Data: Page load times, errors encountered, and interaction metrics used to improve our website experience.
•Device Information: Browser type and version, operating system, device type, and screen resolution.•Usage Data: Pages visited, time spent on each page, click patterns, scroll depth, and navigation paths through our website.•Network Information: IP address, approximate geographic location (city/country level), internet service provider, and referring website URL.•Performance Data: Page load times, errors encountered, and interaction metrics used to improve our website experience.
1.3 Information from Third-Party Sources
We may receive information about you from third-party sources, including:
•Analytics Providers: Website traffic and behavioral analytics data.•Social Media Platforms: If you interact with our profiles on LinkedIn, Twitter/X, GitHub, or Instagram, we may receive publicly available profile information.•Business Partners: If you are referred to us by a partner or client, they may share your contact details with your consent.
•Analytics Providers: Website traffic and behavioral analytics data.•Social Media Platforms: If you interact with our profiles on LinkedIn, Twitter/X, GitHub, or Instagram, we may receive publicly available profile information.•Business Partners: If you are referred to us by a partner or client, they may share your contact details with your consent.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Communication
•To respond to your contact form submissions and service inquiries.•To deliver, maintain, and improve our products and services, including Clarence AI (social media management platform), Kamunic8 (AI-powered customer engagement platform), and our consulting and automation services.•To send you service-related communications, including confirmations, technical notices, updates, and support messages.
Business Operations
•To process and manage client acquisition, talent acquisition, data analytics, and data acquisition service engagements.•To schedule consultations, demos, and strategy sessions.•To generate and send proposals, invoices, and contractual documentation.
Website Improvement and Analytics
•To analyze website usage patterns and optimize the user experience.•To diagnose and fix technical issues with our website.•To measure the effectiveness of our content and marketing efforts.
Security and Compliance
•To detect, prevent, and address fraud, security breaches, and other harmful activities.•To comply with applicable legal obligations, including South African and international data protection laws.•To enforce our Terms of Service and protect the rights, property, and safety of Intric Solves, our users, and the public.
Marketing (with your consent)
•To send you information about new services, product updates, and industry insights that may be relevant to your business, where you have opted in to receive such communications.
Service Delivery and Communication
•To respond to your contact form submissions and service inquiries.•To deliver, maintain, and improve our products and services, including Clarence AI (social media management platform), Kamunic8 (AI-powered customer engagement platform), and our consulting and automation services.•To send you service-related communications, including confirmations, technical notices, updates, and support messages.
Business Operations
•To process and manage client acquisition, talent acquisition, data analytics, and data acquisition service engagements.•To schedule consultations, demos, and strategy sessions.•To generate and send proposals, invoices, and contractual documentation.
Website Improvement and Analytics
•To analyze website usage patterns and optimize the user experience.•To diagnose and fix technical issues with our website.•To measure the effectiveness of our content and marketing efforts.
Security and Compliance
•To detect, prevent, and address fraud, security breaches, and other harmful activities.•To comply with applicable legal obligations, including South African and international data protection laws.•To enforce our Terms of Service and protect the rights, property, and safety of Intric Solves, our users, and the public.
Marketing (with your consent)
•To send you information about new services, product updates, and industry insights that may be relevant to your business, where you have opted in to receive such communications.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
•Consent: When you submit your information through our contact form or subscribe to communications, you consent to us processing that data for the stated purposes. You may withdraw your consent at any time.•Contractual Necessity: When processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract, such as delivering our AI automation services.•Legitimate Interests: We may process your data where we have a legitimate business interest, such as improving our website, marketing our services, and ensuring network security, provided this does not override your fundamental rights.•Legal Obligation: Where we are required by law to process your personal information, such as for tax, accounting, or regulatory compliance purposes.
•Consent: When you submit your information through our contact form or subscribe to communications, you consent to us processing that data for the stated purposes. You may withdraw your consent at any time.•Contractual Necessity: When processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract, such as delivering our AI automation services.•Legitimate Interests: We may process your data where we have a legitimate business interest, such as improving our website, marketing our services, and ensuring network security, provided this does not override your fundamental rights.•Legal Obligation: Where we are required by law to process your personal information, such as for tax, accounting, or regulatory compliance purposes.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
Service Providers
•Hosting Provider: Our website is hosted on Firebase (Google Cloud). Your data may be processed by Google's infrastructure in accordance with their security and privacy practices.•Database Provider: We use Supabase for data storage and authentication services.•Webhook Services: Contact form submissions are transmitted via secure webhooks for processing.•Email Services: We may use third-party email service providers to send service-related communications.
Professional Advisors
•We may share information with our legal advisors, accountants, and auditors where necessary for professional advice.
Legal Requirements
•We may disclose your information if required to do so by law, regulation, legal process, or government request.•We may disclose information to protect the rights, property, or safety of Intric Solves, our clients, or others.
Business Transfers
•In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.
Service Providers
•Hosting Provider: Our website is hosted on Firebase (Google Cloud). Your data may be processed by Google's infrastructure in accordance with their security and privacy practices.•Database Provider: We use Supabase for data storage and authentication services.•Webhook Services: Contact form submissions are transmitted via secure webhooks for processing.•Email Services: We may use third-party email service providers to send service-related communications.
Professional Advisors
•We may share information with our legal advisors, accountants, and auditors where necessary for professional advice.
Legal Requirements
•We may disclose your information if required to do so by law, regulation, legal process, or government request.•We may disclose information to protect the rights, property, or safety of Intric Solves, our clients, or others.
Business Transfers
•In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:
•Encryption: Data transmitted between your browser and our website is encrypted using TLS/SSL protocols.•Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.•Secure Infrastructure: Our website and services are built on enterprise-grade cloud infrastructure (Firebase/Google Cloud and Supabase) with robust security certifications.•Regular Monitoring: We monitor our systems for potential vulnerabilities and security incidents.•Secure Form Processing: Contact form data is transmitted via secure, encrypted webhook endpoints.
While we implement industry-standard security measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information but are committed to protecting it to the best of our ability.
•Encryption: Data transmitted between your browser and our website is encrypted using TLS/SSL protocols.•Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.•Secure Infrastructure: Our website and services are built on enterprise-grade cloud infrastructure (Firebase/Google Cloud and Supabase) with robust security certifications.•Regular Monitoring: We monitor our systems for potential vulnerabilities and security incidents.•Secure Form Processing: Contact form data is transmitted via secure, encrypted webhook endpoints.
While we implement industry-standard security measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information but are committed to protecting it to the best of our ability.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
•Contact Form Submissions: Retained for the duration needed to respond to your inquiry and for a reasonable period afterward to maintain records of our communications.•Client Data: Retained for the duration of our business relationship and for a period thereafter as required by applicable laws (e.g., tax and accounting requirements).•Website Analytics Data: Aggregated analytics data may be retained indefinitely as it does not identify individual users. Identifiable usage data is retained for up to 26 months.•Marketing Communications: Until you unsubscribe or withdraw consent.
When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule.
•Contact Form Submissions: Retained for the duration needed to respond to your inquiry and for a reasonable period afterward to maintain records of our communications.•Client Data: Retained for the duration of our business relationship and for a period thereafter as required by applicable laws (e.g., tax and accounting requirements).•Website Analytics Data: Aggregated analytics data may be retained indefinitely as it does not identify individual users. Identifiable usage data is retained for up to 26 months.•Marketing Communications: Until you unsubscribe or withdraw consent.
When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule.
7. Your Rights
7.1 Under the Protection of Personal Information Act (POPIA) — South Africa
As a South African company, we comply with the Protection of Personal Information Act, 2013 (POPIA). Under POPIA, you have the right to:
•Access: Request confirmation of whether we hold personal information about you and request access to that information.•Correction: Request that we correct or update any inaccurate, incomplete, or misleading personal information.•Deletion: Request the deletion of your personal information where it is no longer necessary for the purpose for which it was collected.•Object: Object to the processing of your personal information on reasonable grounds.•Withdraw Consent: Withdraw your consent to the processing of your personal information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.•Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
•Access: Request confirmation of whether we hold personal information about you and request access to that information.•Correction: Request that we correct or update any inaccurate, incomplete, or misleading personal information.•Deletion: Request the deletion of your personal information where it is no longer necessary for the purpose for which it was collected.•Object: Object to the processing of your personal information on reasonable grounds.•Withdraw Consent: Withdraw your consent to the processing of your personal information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.•Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
7.2 Under the General Data Protection Regulation (GDPR) — EU/EEA Users
If you are located in the European Union or European Economic Area, you additionally have the following rights under the GDPR:
•Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.•Restriction: Request the restriction of processing of your personal data in certain circumstances.•Automated Decision-Making: The right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects.•Lodge a Complaint: Lodge a complaint with your local data protection supervisory authority.
•Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.•Restriction: Request the restriction of processing of your personal data in certain circumstances.•Automated Decision-Making: The right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects.•Lodge a Complaint: Lodge a complaint with your local data protection supervisory authority.
7.3 Exercising Your Rights
To exercise any of these rights, please contact us at:
•Email: info@intricsolves.com•Phone: +27 81 366 9150
We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to protect your privacy and security.
•Email: info@intricsolves.com•Phone: +27 81 366 9150
We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to protect your privacy and security.
8. International Data Transfers
Intric Solves is based in Johannesburg, South Africa. Your personal information may be transferred to and processed in countries other than your own, including countries where our service providers (such as Google Cloud/Firebase and Supabase) maintain their infrastructure.
When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
•Standard Contractual Clauses: Where applicable, we rely on standard contractual clauses approved by relevant data protection authorities.•Adequacy Decisions: We may transfer data to countries recognized as providing an adequate level of data protection.•Service Provider Agreements: Our third-party service providers are contractually obligated to protect your personal information in accordance with applicable data protection laws.
By using our website and services, you acknowledge that your information may be processed in jurisdictions outside of your country of residence, which may have different data protection standards.
When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
•Standard Contractual Clauses: Where applicable, we rely on standard contractual clauses approved by relevant data protection authorities.•Adequacy Decisions: We may transfer data to countries recognized as providing an adequate level of data protection.•Service Provider Agreements: Our third-party service providers are contractually obligated to protect your personal information in accordance with applicable data protection laws.
By using our website and services, you acknowledge that your information may be processed in jurisdictions outside of your country of residence, which may have different data protection standards.
10. Third-Party Links and Services
Our website may contain links to third-party websites and services, including:
•Social Media Platforms: LinkedIn, Twitter/X, GitHub, and Instagram.•Product Websites: Clarence AI (clarenceai.com) and other product-specific domains.•Image Providers: We may display images sourced from Unsplash and Pexels.
These third-party websites have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
•Social Media Platforms: LinkedIn, Twitter/X, GitHub, and Instagram.•Product Websites: Clarence AI (clarenceai.com) and other product-specific domains.•Image Providers: We may display images sourced from Unsplash and Pexels.
These third-party websites have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
11. Children's Privacy
Our website and services are designed for businesses and professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@intricsolves.com so that we can take appropriate action.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@intricsolves.com so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
•Update the "Last Updated" date at the top of this page.•Post the revised Privacy Policy on our website.•Where required by law, notify you of significant changes via email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
•Update the "Last Updated" date at the top of this page.•Post the revised Privacy Policy on our website.•Where required by law, notify you of significant changes via email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: Intric Solves (Pty) Ltd
Email: info@intricsolves.com
Support Email: support@intricsolves.com
Phone: +27 81 366 9150
Location: Johannesburg, South Africa
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (SAST)