What happens to what you send us

Who is responsible

Intric Solves (Pty) Ltd, Johannesburg, South Africa. Under the Protection of Personal Information Act, the responsible party is the company and the Information Officer is Kamau Ndung'u, who is also the person who will read your enquiry and answer it. There is no queue and no shared inbox behind that address.

For anything on this page, including a request to see or delete what we hold, write to kamau@intricsolves.com.

What the enquiry form collects

Two fields are required, because without them we cannot reply: your name and your email address. Everything else is optional and is there only because it makes the first call more useful: your company, your phone number, which kind of work you are asking about, and whatever you type in the message box.

The form also records three things you did not type, and it is worth being exact about them, because "we collect some technical data" is the sentence that usually hides tracking. It records which page you sent it from, the address of the site you arrived from, if you came by a link, and the tag on the link you clicked, if it had one. That is so we can tell whether people find us through a search, a post, or someone recommending us.

The address of the site you arrived from has its query string removed in your own browser, before anything is sent. That matters: if you reached us from a search, the words you searched for are in that query string, and they are yours. They never leave your machine. What we receive is the name of the site, not what you asked it.

Supplying any of it is voluntary. The only consequence of leaving the optional fields empty is that we know less before we speak to you. The consequence of leaving the required fields empty is that the form will not send, because we would have no way of answering.

We use it for one purpose: to respond to your enquiry and to have the conversation you asked for. We do not profile you, and nothing about the form feeds an advertising system.

Where it actually goes

This is the part most privacy pages skip, so here is the whole path.

• The form posts to our own server, not to a form service. It runs on Google Cloud Run in Google's Johannesburg region, and it is the only public entry point we operate.
• The enquiry is stored in Google Cloud Firestore, in the same Google Cloud project.
• A notification containing what you sent is delivered to us over Telegram, which is how our team is alerted to anything that needs a person. Telegram is a messaging service outside South Africa, and this is the one place your enquiry leaves the country. We are telling you because it is true, not because it is flattering.
• If your browser cannot reach our server, the page opens your own email client with the message already filled in, so a fault on our side never costs you the enquiry. It then arrives as an ordinary email and your own mail provider handles it, exactly as if you had written to us directly.
• An automatic acknowledgement confirming your message arrived is built but not yet switched on, so today the first thing you receive is a reply from Kamau. When it is switched on it will be sent through Resend, our email provider, and this page will lose the caveat.
• If you book a call instead, that booking lives in Google Calendar on our Google Workspace account, under Google's terms as our processor. We see your name, your email address and anything you write in the booking form.

No third party is placed between you and us for the purpose of watching you. There is no analytics script, no advertising pixel, no session recorder, and no cookie banner, because there is nothing to consent to.

How long we keep it

Until you ask us to delete it. We have not yet built automatic deletion for enquiries, so an enquiry you send today will still exist next year unless you or we remove it. That is a real gap rather than a policy, and naming it here is more useful to you than a retention schedule we do not actually enforce. If you want yours removed, say so and it will be, and we will confirm when it is done.

Marketing, and what we will not do

Sending us an enquiry does not put you on a list. We will reply to you, and if the conversation ends there, that is where it ends.

Section 69 of POPIA restricts unsolicited electronic direct marketing to people who have not consented and are not existing customers, and we treat that as the floor rather than the ceiling: we never buy contact lists, and anyone who tells us to stop is never contacted again. We have written up what those rules say, including the parts practitioners still disagree about, in our note on the 2026 opt-out registry.

Your rights

Under POPIA you may ask us to show you what personal information we hold about you, correct it if it is wrong, delete it, or object to us using it for direct marketing. You do not need a form or a reason. Write to kamau@intricsolves.com and we will act on it and tell you what we did.

If you are not satisfied with how we handle it, you can complain to the Information Regulator of South Africa:

• inforegulator.org.za
• enquiries@inforegulator.org.za
• 010 023 5200, or toll free 0800 017 160
• Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

If you become a client

A client engagement involves more than an enquiry, and it is agreed in writing rather than on a web page. In outline: we sign a non-disclosure agreement before any of your data moves, project data is held in South Africa by default, and the systems we use to run our own business, such as our accounting and customer records, are ordinary commercial services that operate outside South Africa.

POPIA section 72 governs sending personal information across borders. We will set out, per engagement, exactly which systems touch your data and on what basis, and we will do that in the contract rather than by asking you to accept a general statement here. If you want that detail before you engage us, ask on the first call. It is a reasonable question and we would rather answer it early.